Last updated 26 September 2026.
This page is about customers — anyone who rings us, books a car, or uses the booking form on this website. Plain words, no lawyer talk.
If you drive for us and use the driver app, a separate policy covers you: the driver privacy policy.
Who we are
Jimmy’s Taxi
Depot Plaza
Tarrytown, NY 10591
(914) 564-7013
The phone is answered day and night.
What we collect, and why
When you book a car
Your name, your phone number, where we are picking you up and where you are going, when you need the car, how many passengers and how much luggage. Your email address only if you give it — it is optional.
We collect it for one reason: to send a car to the right place at the right time and to be able to reach you if the driver cannot find you.
If you tell us something extra — a child seat, a wheelchair, a meeting point, an extra stop — we keep that with the booking so the driver knows.
Flight details
For airport runs we ask for your airline and flight number. It is used to know when you actually land, so the car is there when you walk out rather than an hour early or an hour late.
When you ring us
We see the number you are calling from, and calls to the office are recorded. Recordings are used to get the booking right, to settle a question about a fare or an address, and to sort out a complaint. If you would rather not be recorded, say so at the start of the call and tell us the details some other way.
Text messages
We may text you about your booking — that a car is on its way, or that the driver is outside. These are about the job you booked. We do not sign you up to marketing texts from a booking.
When you just look at the website
Like almost every website, ours uses Google Analytics to count visitors and see which pages people read. It sets cookies and records things like your rough location, your browser, and which pages you visited. It does not tell us who you are, and we do not try to work it out.
Advertising
We advertise on Google. That means Google may set cookies to measure whether an advert led to a call or a booking, and you may see our adverts again on other websites afterwards.
You can control this yourself, and it works across every site, not just ours:
- Google My Ad Center — turn off personalised adverts.
- Google Analytics Opt-out — stop Analytics seeing you at all.
- Your browser’s own settings will block or delete cookies.
Blocking any of it still lets you book a car. Nothing on this site requires you to accept tracking.
Who else sees your details
Your driver — the name, the phone number and the two addresses, because that is the job.
The companies that run our systems — the people who host the dispatch board and the database, our phone provider, and Google for maps and analytics. They hold the data to provide the service and nothing else.
Nobody else. We do not sell your information. We do not rent it, trade it, or hand it to advertisers or data brokers. Ever.
The only exception is the obvious one: if a court, the police, or the authorities require it by law.
How long we keep it
Your booking — kept as a record of the fare. We are required to keep records of income for tax, the same as any business.
Call recordings — kept for a limited period to sort out disputes, then deleted.
Analytics — held by Google to their own schedule, and not linked to your name.
Your choices
You can ask what we hold about you. Ring (914) 564-7013 and ask. Tell us the phone number you book with and we will look it up.
You can ask us to correct it if we have your name or address wrong.
You can ask us to delete it. We will delete what we are allowed to delete. We cannot delete the fare records themselves, because we are required to keep those for tax — but your name comes off them.
You can tell us to stop texting you. Reply STOP, or tell the office.
You do not need a reason and you do not have to put it in writing.
Children
This website is not aimed at children, and we do not knowingly collect information from anyone under 13. Children ride with us all the time — a parent or guardian makes the booking.
Keeping it safe
Bookings travel to us over an encrypted connection and are held in a database that only our own dispatchers can reach, each with their own login. Drivers see only the jobs given to them.
No system is perfect, and anybody who tells you theirs is, is selling something. If something ever went wrong that affected you, we would tell you.
Changes to this page
If this changes we will change the date at the top. If it ever changes in a way that really affects you, we will say so plainly rather than quietly editing it.
Asking us anything
Ring (914) 564-7013 and ask for the office, or write to Jimmy’s Taxi, Depot Plaza, Tarrytown, NY 10591.
Hablamos español.