Ring us. Somebody answers, any hour.
Jimmy’s Taxi
Depot Plaza
Tarrytown, NY 10591
Hablamos español.
Drivers using the app
If the app is not working — no jobs coming through, no sound, the map not
moving — call the office on (914) 564-7013 and we
will sort it out with you on the phone. You do not need to know anything
technical.
Before you ring, if you can: in the app, tap the menu and then
Something is wrong. It shows what your phone last said about
alerts. Read that out to us and we will know exactly where it is stuck.
Signing in
Your office gives you a six digit code. There is no password
and no email address to remember.
One phone at a time — if you sign in on a new phone, the old one stops
working. If you have lost your phone, ring the office and we will issue a new
code.
Alerts and ringtones
In the app, tap the menu and then Your ringtone. There are
fifteen. Tap any one to hear it, and tapping it saves it.
If you cannot hear jobs coming in: the volume is set by the phone,
not by the app. Turn your phone up and check it is not on silent. No
app on an iPhone can play louder than the phone’s own ringer setting.
Location
The app uses your location while you are on duty, so the office can send you
the nearest job and knows where you are during a fare. It stops when you go off
duty. Your position is never given to anybody outside the company you drive
for.
Deleting your account and your data
You can delete your account at any time. You do not need our permission and
you do not have to ask anybody’s.
In the app: tap the menu, scroll to the bottom, and tap
Delete my account. It asks you twice, so it cannot happen by
accident.
Without the app: ring
(914) 564-7013 and ask us to delete your account.
Tell us your name and the phone number you drive with. We will do it and
confirm when it is done.
What gets deleted, and what does not
Deleted: your login, your phone’s details, your location
history, and your name against your past work.
Kept: the completed jobs themselves, without your name on
them. We are required to keep records of fares for tax, the same as any
business, and that obligation does not go away when somebody leaves. Your name
comes off them.
This is set out in full in the
privacy policy.
Customers
To book a car, change a booking, or ask about one you have already made, call
(914) 564-7013.
Lost property, a complaint about a driver, or a question about a fare — same
number. Ask for the office.
Privacy
What we collect, why we collect it, and how long we keep it is written out in
plain words here:
Privacy Policy.
Contact
Phone: (914) 564-7013
Post: Jimmy’s Taxi, Depot Plaza, Tarrytown, NY 10591
The phone is answered day and night.